Our return policy is valid for 14 days with no explanation required. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund.
To process a refund, we require an email with the subject “Request a refund” sent from the email address you made the purchase with, including the invoice number and your contact information.
Once your refund has been approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.
Late or missing refunds
- If you have not yet received a refund, first double-check your bank account.
- Then contact your credit card company. It may take some time for your refund to be credited.
- Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at firstname.lastname@example.org.
Sources: This page contains passages and/or text from Shopify’s free generator and has been partially or fully translated using the translator DeepL.